We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through our checkout system. We also accept payments via PayPal, Apple Pay, Google Pay for a faster checkout experience. All transactions are encrypted and secure.

For credit/debit cards and PayPal, the amount is authorized and charged immediately. For Klarna “Pay Later,” the amount is charged after the 30-day period; for “Pay in 4,” the first payment is taken at the time of purchase.

For orders shipped within the United States, we are required to collect applicable state and local sales tax. The exact tax will be calculated and displayed clearly during the checkout process before you complete your purchase. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect all your personal and payment information. You can see the secure padlock icon in your browser’s address bar when checking out. We do not store your full credit card details on our servers.

First, double-check your card details and billing information. If issues persist, please contact your bank or card issuer, as they may be blocking the transaction for security reasons. You can also try an alternative payment method. For further help, contact our support team at service@rackorapro.com.

Yes.Refunds will be issued to your original payment method and typically appear within 5-10 business days after we process your return, depending on your bank or payment provider’s policy.

All orders are processed within 1-3 business days(Monday-Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email once your order ships.

We have partnered with UPS, FedEx, USPS and Amazon shipping.

We offer the following shipping options to the contiguous United States:

• Standard Shipping (5-8 business days): FREE on orders over $50. A flat rate of $5.99 applies for orders under $50.
• Expedited Shipping (2-4 business days): Available at checkout for a calculated fee.
  Shipping to Alaska, Hawaii, U.S. territories, and international destinations may have different rates and timelines, which will be displayed at checkout.

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page. You can also log into your Rackora account to view the status of all your orders.

We offer a 30-day return policy from the date of delivery for items in new, unused condition and in their original packaging.

• If you are returning an item due to a defect or an error on our part, we will provide a prepaid return shipping label and cover all associated costs.
• For returns due to change of mind or non-defective items, the customer is responsible for the return shipping cost. A $9.99 restocking fee will be deducted from your refund to cover processing.
• More detail: https://rackorapro.com/policies/refund-policy

All Rackora products are backed by a limited 1-year warrantyagainst defects in materials and workmanship under normal use. This warranty covers repair or replacement of the defective item at our discretion. Please contact our support team with your order details to initiate a warranty claim.

Please contact us immediately with photos / Video of the damage. We'll arrange a replacement or refund as quickly as possible.

Rackora is an independent brand specializing in high-quality, universal accessories for tablets, laptops, TVs, and mobile devices. We design and manufacture premium stands, mounts, cases, and accessories that are compatible with major brands including Apple, Samsung, Dell, HP, Sony, LG, and more.

 Yes! Rackora products are designed with universal compatibility in mind. Our products work with:

• ✅ Apple devices (iPad, iPhone, MacBook)
• ✅ Samsung devices (Galaxy Tab, Galaxy phones)
• ✅ Dell, HP, Lenovo, Asus laptops
• ✅ Sony, LG, Samsung, TCL, Vizio TVs
• ✅ Most other major brands

Always check the specific product page for detailed compatibility information.

No. Rackora is an independent brand. Our products are NOT manufactured, endorsed, or affiliated with Apple, Samsung, or any other brand mentioned. We design compatible accessories that work with these brands' devices. All brand names are used solely to indicate compatibility.

We offer several tablet stand options:

• Adjustable Tablet Stand (Grey/2-Pack): Basic adjustable stand, great value
• Pro Stand 100: Premium aluminum construction with enhanced stability
• K80 Multipurpose Stand: Versatile design for tablets and small laptops
• Tablet Stand + Screen Protector Bundle: Complete protection package

Yes! Most of our tablet stands accommodate devices from 4" to 13", which includes smartphones, mini tablets, and full-size tablets.

Absolutely! Our laptop stands elevate your device to promote better airflow underneath, helping to prevent overheating. Some models (like the Gaming Laptop Stand Elite Edition) include built-in cooling fans for enhanced thermal management.

Check three things:

1. TV Size: Measure your TV diagonally (e.g., 32", 55", 65")
2. TV Weight: Check your TV's specifications
3. VESA Pattern: Measure the mounting holes on the back of your TV

Each product page lists compatible sizes, weight limits, and VESA patterns.

VESA (Video Electronics Standards Association) is the standard mounting hole pattern on TVs. Common patterns include 200x200mm, 400x400mm, and 600x400mm. Measure the horizontal and vertical distance between mounting holes on your TV's back panel.

Yes, if you're comfortable with basic tools. Our mounts include all necessary hardware and detailed instructions. However, we recommend professional installation if you're unsure, especially for larger TVs.

YES! For safety, TV mounts MUST be secured into wall studs. Never mount into drywall alone. Use a stud finder to locate studs before installation.

• Fixed: TV sits flat against wall, no movement
• Tilt: TV can tilt up/down to reduce glare
• Full-Motion: TV can tilt, swivel, and extend from wall for maximum flexibility

Most Rackora products are designed for tool-free or minimal-tool installation. Comprehensive, step-by-step installation guides with pictures or videos are available on each product page and can be downloaded from our [Installation Guides] section. We aim to make setup straightforward so you can hit the road faster.

For aluminum stands:

• Wipe with a soft, slightly damp cloth
• Avoid harsh chemicals or abrasive cleaners
• Dry thoroughly after cleaning

For tempered glass shelves, use standard glass cleaner.

Yes! Many of our adjustable stands include tension adjustment screws. Use the included wrench or Allen key to tighten or loosen the joints to your preferred resistance level.

Consider your needs:

• Home office use: Adjustable Tablet Stand for Home Office
• Travel/portability: Foldable Aluminum Laptop Desk
• Premium quality: Pro Stand 100
• Multi-device use: K80 Multipurpose Stand
• Budget-friendly: 2-Pack Grey Tablet Stand

Depends on your setup:

• Fixed position TV: Fixed TV Wall Mount (14-43" or 26-60")
• Need to adjust angle: Tilting TV Wall Mount (37-84")
• Maximum flexibility: Heavy Duty Full Motion Mount (32-85")
• Rental/temporary: Mobile TV Stand with wheels

Yes! We offer several bundles like the Tablet Stand + Screen Protector Bundle that provide better value than buying items separately. Check our product pages for current bundle offers.

Our office chair collection offers different weight capacity options. Standard models support 250-330 lbs, while our heavy-duty big and tall models can support up to 500 lbs, accommodating users of various sizes.

Yes, all our office chairs feature ergonomic design including adjustable lumbar support, S-curve backrest, adjustable headrest, and armrests to effectively reduce fatigue from prolonged sitting.

We offer multiple material options:

• Breathable mesh (ideal for long work hours)
• Premium PU/faux leather (durable, waterproof, easy to clean)
• Velvet fabric (soft, skin-friendly, scratch and stain resistant)

Most models include the following adjustments:

• Seat height adjustment
• Headrest height and angle adjustment (some models up to 47°-90°)
• Backrest recline angle (90°-155° with locking positions)
• 2D or 3D adjustable armrests (some flip-up)
• Lumbar support adjustment (some models feature inflatable airbag system)

Yes, select premium models feature vibrating massage with 7 vibration points controlled by an easy-to-use controller, helping relieve work fatigue (vibration only, no kneading).

Certain models come with a retractable footrest and recline up to 155°, making them perfect for comfortable rest or napping during breaks.

Not at all! All products come with detailed instructions, necessary tools, and hardware. Most models can be assembled in 10-15 minutes. Some products also include video assembly guides.

Dimensions vary by model, but typical assembled sizes range:

• Length: 19-30 inches
• Width: 21-30 inches
• Height: 42-53 inches (adjustable)
• Seat Depth: 17-20 inches

Yes, our office chairs pass BIFMA durability tests and feature SGS-certified Class 3 or Class 4 gas lifts, ensuring safety and stability during use.

No. We use premium PU silent casters that swivel 360° smoothly and are safe for tile, hardwood floors, and carpets without causing damage or scratches. They operate quietly as well.

Built with high-density molded foam cushions and premium materials that resist deformation even with long-term use. Combined with reinforced metal bases and durable five-star frames, these chairs are designed for lasting durability.

Mesh models feature porous breathable material with ventilation holes in the backrest and seat, promoting air circulation to keep you cool and comfortable even during extended use.

Seat cushions are made with high-density memory foam, ranging from 3.9 to 4.13 inches thick, providing ample cushioning and support while reducing pressure on hips and tailbone.

All products ship from our US warehouse for fast delivery.

Please inspect the package upon delivery. If damaged, take photos immediately (including box images) and submit them in your first report. Issues found before assembly can be addressed by contacting us. For damage discovered after assembly, you may need to file a claim with the shipping carrier.

Each chair includes all components, assembly hardware, required tools, and detailed instruction manual. Everything you need to get started is in the box.

We offer a comprehensive range of fans including ceiling fans (23" to 72"), portable rechargeable fans, stand fans, and wall-mount fans. Our collection includes options for indoor, outdoor, residential, and commercial use.

Yes, most of our ceiling fans and advanced portable fans include remote controls for convenient operation. Remote features typically include speed adjustment, light control, timer settings, and oscillation control.

Warranty coverage varies by product. Please check the specific product page for detailed warranty information or contact our customer support team for assistance.

Room size determines the ideal fan size:

• Small rooms (up to 144 sq ft): 23-42 inch fans
• Medium rooms (144-225 sq ft): 48-52 inch fans
• Large rooms (225-400 sq ft): 54-60 inch fans
• Extra-large spaces (400+ sq ft): 66-72 inch fans

DC (Direct Current) motor fans are more energy-efficient than traditional AC motors, operating quieter while consuming up to 70% less electricity. They also offer more speed options and better performance at low speeds.

Yes, we offer specific outdoor-rated ceiling fans designed to withstand moisture and weather conditions. Look for products labeled "Outdoor" or "Indoor/Outdoor" in the product description.

Most of our DC motor ceiling fans feature reversible operation. In summer, run counterclockwise for cooling; in winter, run clockwise to circulate warm air downward.

Our ceiling fans typically offer 3 to 6 speed settings, with DC motor models usually providing 6 speeds for more precise airflow control.

We offer both options - ceiling fans with integrated LED lights (often dimmable with 3 color temperatures) and fans without lights. Check individual product specifications.

Some of our crystal ceiling fans feature retractable blades that fold away when the fan is off, creating an elegant chandelier appearance. When turned on, the blades extend for cooling.

Most ceiling fans can be installed by someone with basic electrical knowledge. Each fan includes detailed installation instructions and necessary mounting hardware. We recommend professional installation if you're not comfortable with electrical work.

A downrod extends the fan from the ceiling for optimal air circulation. For ceilings 9 feet or higher, we recommend using a downrod. Many of our fans include multiple downrod options.

Yes, many of our ceiling fans can be installed on sloped ceilings up to certain angles. Check the product specifications or contact us for compatibility.

Yes, ceiling fans require a fan-rated electrical box that can support the fan's weight and movement. Standard light fixture boxes are not sufficient.

Our Rackora Pro F31 Rechargeable Fan offers customizable battery options (40,000mAh or 80,000mAh) providing extended runtime depending on speed settings and feature usage. Typical runtime ranges from 8-24+ hours on a single charge.

Yes! Our 5-in-1 rechargeable fan features a built-in power bank function, allowing you to charge smartphones, GPS devices, and other USB-compatible electronics.

Our advanced portable fans include:

• Bluetooth speakers for wireless music streaming
• RGB lighting with multiple brightness levels
• Retractable light poles for campsite illumination
• Programmable timers (1-8 hours)
• Multiple mounting options (hook, stand, hang)
• Wide-angle oscillation

Absolutely! Our rechargeable fans are perfect for camping, fishing, hiking, tailgating, and emergency preparedness. They're designed for off-grid use with long battery life and versatile mounting options.

Oscillation allows the fan to rotate side-to-side for wider air coverage. Our stand fans typically offer 45-90 degree oscillation, while many ceiling fans have automatic wide-angle oscillation.

Yes, our 16-inch stand fan features adjustable height settings to direct airflow exactly where you need it.

Yes, our 18-inch wall-mount fan is rated for both indoor and outdoor use, making it ideal for patios, garages, workshops, and commercial spaces.

Start with lower speeds for gentle airflow and energy efficiency. Higher speeds provide maximum cooling in hot conditions. DC motor fans offer more speed options for precise comfort control.

CFM (Cubic Feet per Minute) measures airflow volume. Higher CFM means more powerful air circulation. Our high-performance fans offer up to 420 RPM for maximum airflow.

Most of our ceiling fans with lights feature dimmable LED lighting with 3 color temperature options (warm white, natural white, cool white) adjustable via remote control.

DC motor fans operate significantly quieter than AC motor fans. Most of our ceiling fans run whisper-quiet, especially at lower speeds, making them ideal for bedrooms and offices.

Yes! Our DC motor ceiling fans consume up to 70% less energy than traditional AC motor fans. LED lights (typically 18W) are also highly energy-efficient compared to incandescent bulbs.

Absolutely. Ceiling fans allow you to raise your thermostat setting by 4°F in summer without sacrificing comfort, potentially reducing air conditioning costs by up to 40%.

Our fans use energy-efficient LED lights (typically 18W), which consume minimal electricity. You can operate the fan and light independently to save energy.

Turn off power, then wipe blades with a damp cloth or use a fan blade duster. Clean the motor housing with a soft, dry cloth. Avoid harsh chemicals that could damage finishes.

Clean ceiling fans every 2-3 months to maintain optimal performance and prevent dust buildup. Portable fans should be cleaned monthly if used frequently

Wobbling can result from unbalanced blades, loose screws, or improper installation. Check that all screws are tight, blades are properly attached, and the mounting bracket is secure. Use the included balancing kit if needed.

Replacement blades may be available for certain models. Contact our customer support with your fan model number for assistance.

Most products ship from our US warehouse for fast delivery within the continental United States.

Inspect packages upon delivery. If damaged, take photos (including box images) and contact us immediately before assembly. We'll arrange a replacement or refund.

Please review our return policy on the website. Generally, unused items in original packaging can be returned within the specified timeframe.

Ceiling fans require assembly and installation. Portable and stand fans typically require minimal assembly. All products include detailed instructions and necessary hardware.

Turn on the fan, activate Bluetooth on your device, search for available devices, and select the fan's Bluetooth name. Detailed pairing instructions are included in the user manual.

First, replace the remote batteries. Ensure there are no obstructions between the remote and fan receiver. If issues persist, contact customer support for a replacement remote.

Some models may be compatible with smart home systems. Check individual product specifications or contact us for smart home integration options.

Yes, when properly installed. Ceiling fans should be mounted securely at appropriate heights. Keep portable fan cords away from play areas and ensure fans are stable.

Our fans meet relevant safety standards and certifications. Specific certifications vary by product - check individual product pages for details.

Our fans are designed with thermal protection. If a fan overheats, it will automatically shut off. Ensure proper ventilation around the motor and don't block airflow.