We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through our checkout system. We also accept payments via PayPal, Apple Pay, Google Pay for a faster checkout experience. All transactions are encrypted and secure.

For credit/debit cards and PayPal, the amount is authorized and charged immediately. For Klarna “Pay Later,” the amount is charged after the 30-day period; for “Pay in 4,” the first payment is taken at the time of purchase.

For orders shipped within the United States, we are required to collect applicable state and local sales tax. The exact tax will be calculated and displayed clearly during the checkout process before you complete your purchase. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect all your personal and payment information. You can see the secure padlock icon in your browser’s address bar when checking out. We do not store your full credit card details on our servers.

First, double-check your card details and billing information. If issues persist, please contact your bank or card issuer, as they may be blocking the transaction for security reasons. You can also try an alternative payment method. For further help, contact our support team at service@rackorapro.com.

Yes.Refunds will be issued to your original payment method and typically appear within 5-10 business days after we process your return, depending on your bank or payment provider’s policy.

Discount codes can only be applied on the checkout page, before the order is completed. If you forgot to enter a code and contact us shortly after ordering, we can review your order and issue a partial refund for the difference.

All orders are processed within 1-3 business days(Monday-Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email once your order ships.

We have partnered with UPS, FedEx, USPS and Amazon shipping.

We offer the following shipping options to the contiguous United States:

• Standard Shipping (5-7 business days): FREE on orders over $50. A flat rate of $5.99 applies for orders under $50.
• Expedited Shipping (3-5 business days): Available at checkout for a calculated fee.

We currently ship within the contiguous United States only. We are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses.

Retail orders are limited to the contiguous United States. International shipping is available for qualified wholesale customers only - contact service@rackorapro.com for rates and terms.

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page. You can also log into your Rackora account to view the status of all your orders.

First check whether your order has shipped and review the tracking link in your shipping confirmation email. If the tracking shows the package as delivered but you did not receive it, report it to the carrier, then contact us at service@rackorapro.com - we will open a claim with the carrier on your behalf. If your order has not arrived within 15 days of the shipping confirmation, contact us and we will make it right.

Most often this is a short delay in transit or in the carrier's tracking system. If the tracking has not updated for 10 days, contact us at service@rackorapro.com and we will submit a claim with the carrier.

We offer a 30-day return policy from the date of delivery for items in new, unused condition and in their original packaging.

• If you are returning an item due to a defect or an error on our part, we will provide a prepaid return shipping label and cover all associated costs.
• For returns due to change of mind or non-defective items, the customer is responsible for the return shipping cost.
• More detail: https://rackorapro.com/policies/refund-policy

Coverage depends on the product family: 5 years on seating and commercial lighting, 3 years on standing desks, solar lighting and ceiling fan motors, and 1 year on stands, mounts and accessories. Bulbs, consumables and gift items are not covered. For details, see our full warranty terms.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos or video. We'll arrange a replacement or refund as quickly as possible. Please inspect the packaging on delivery and keep the box photos in case a carrier claim is needed.

Rackora is an independent brand specializing in high-quality, universal accessories for tablets, laptops, TVs, and mobile devices. We design and manufacture premium stands, mounts, cases, and accessories that are compatible with major brands including Apple, Samsung, Dell, HP, Sony, LG, and more.

 Yes! Rackora products are designed with universal compatibility in mind. Our products work with:

• ✅ Apple devices (iPad, iPhone, MacBook)
• ✅ Samsung devices (Galaxy Tab, Galaxy phones)
• ✅ Dell, HP, Lenovo, Asus laptops
• ✅ Sony, LG, Samsung, TCL, Vizio TVs
• ✅ Most other major brands

Always check the specific product page for detailed compatibility information.

No. Rackora is an independent brand. Our products are NOT manufactured, endorsed, or affiliated with Apple, Samsung, or any other brand mentioned. We design compatible accessories that work with these brands' devices. All brand names are used solely to indicate compatibility.

We offer several tablet stand options:

• Adjustable Tablet Stand (Grey/2-Pack): Basic adjustable stand, great value
• Pro Stand 100: Premium aluminum construction with enhanced stability
• K80 Multipurpose Stand: Versatile design for tablets and small laptops
• Tablet Stand + Screen Protector Bundle: Complete protection package

Yes! Most of our tablet stands accommodate devices from 4" to 13", which includes smartphones, mini tablets, and full-size tablets.

Absolutely! Our laptop stands elevate your device to promote better airflow underneath, helping to prevent overheating. Some models (like the Gaming Laptop Stand Elite Edition) include built-in cooling fans for enhanced thermal management.

Check three things:

1. TV Size: Measure your TV diagonally (e.g., 32", 55", 65")
2. TV Weight: Check your TV's specifications
3. VESA Pattern: Measure the mounting holes on the back of your TV

Each product page lists compatible sizes, weight limits, and VESA patterns.

VESA (Video Electronics Standards Association) is the standard mounting hole pattern on TVs. Common patterns include 200x200mm, 400x400mm, and 600x400mm. Measure the horizontal and vertical distance between mounting holes on your TV's back panel.

Yes, if you're comfortable with basic tools. Our mounts include all necessary hardware and detailed instructions. However, we recommend professional installation if you're unsure, especially for larger TVs.

YES! For safety, TV mounts MUST be secured into wall studs. Never mount into drywall alone. Use a stud finder to locate studs before installation.

• Fixed: TV sits flat against wall, no movement
• Tilt: TV can tilt up/down to reduce glare
• Full-Motion: TV can tilt, swivel, and extend from wall for maximum flexibility

Most Rackora products are designed for tool-free or minimal-tool installation. Comprehensive, step-by-step installation guides with pictures or videos are available on each product page and can be downloaded from our [Installation Guides] section. We aim to make setup straightforward so you can hit the road faster.

For aluminum stands:

• Wipe with a soft, slightly damp cloth
• Avoid harsh chemicals or abrasive cleaners
• Dry thoroughly after cleaning

For tempered glass shelves, use standard glass cleaner.

Yes! Many of our adjustable stands include tension adjustment screws. Use the included wrench or Allen key to tighten or loosen the joints to your preferred resistance level.

Consider your needs:

• Home office use: Adjustable Tablet Stand for Home Office
• Travel/portability: Foldable Aluminum Laptop Desk
• Premium quality: Pro Stand 100
• Multi-device use: K80 Multipurpose Stand
• Budget-friendly: 2-Pack Grey Tablet Stand

Depends on your setup:

• Fixed position TV: Fixed TV Wall Mount (14-43" or 26-60")
• Need to adjust angle: Tilting TV Wall Mount (37-84")
• Maximum flexibility: Heavy Duty Full Motion Mount (32-85")
• Rental/temporary: Mobile TV Stand with wheels

Yes! We offer several bundles like the Tablet Stand + Screen Protector Bundle that provide better value than buying items separately. Check our product pages for current bundle offers.

Our office chair collection offers different weight capacity options. Standard models support 250-330 lbs, while our heavy-duty big and tall models can support up to 500 lbs, accommodating users of various sizes.

Yes, all our office chairs feature ergonomic design including adjustable lumbar support, S-curve backrest, adjustable headrest, and armrests to effectively reduce fatigue from prolonged sitting.

We offer multiple material options:

• Breathable mesh (ideal for long work hours)
• Premium PU/faux leather (durable, waterproof, easy to clean)
• Velvet fabric (soft, skin-friendly, scratch and stain resistant)

Most models include the following adjustments:

• Seat height adjustment
• Headrest height and angle adjustment (some models up to 47°-90°)
• Backrest recline angle (90°-155° with locking positions)
• 2D or 3D adjustable armrests (some flip-up)
• Lumbar support adjustment (some models feature inflatable airbag system)

Yes, select premium models feature vibrating massage with 7 vibration points controlled by an easy-to-use controller, helping relieve work fatigue (vibration only, no kneading).

Certain models come with a retractable footrest and recline up to 155°, making them perfect for comfortable rest or napping during breaks.

Not at all! All products come with detailed instructions, necessary tools, and hardware. Most models can be assembled in 10-15 minutes. Some products also include video assembly guides.

Dimensions vary by model, but typical assembled sizes range:

• Length: 19-30 inches
• Width: 21-30 inches
• Height: 42-53 inches (adjustable)
• Seat Depth: 17-20 inches

Yes, our office chairs pass BIFMA durability tests and feature SGS-certified Class 3 or Class 4 gas lifts, ensuring safety and stability during use.

No. We use premium PU silent casters that swivel 360° smoothly and are safe for tile, hardwood floors, and carpets without causing damage or scratches. They operate quietly as well.

Built with high-density molded foam cushions and premium materials that resist deformation even with long-term use. Combined with reinforced metal bases and durable five-star frames, these chairs are designed for lasting durability.

Mesh models feature porous breathable material with ventilation holes in the backrest and seat, promoting air circulation to keep you cool and comfortable even during extended use.

Seat cushions are made with high-density memory foam, ranging from 3.9 to 4.13 inches thick, providing ample cushioning and support while reducing pressure on hips and tailbone.

All products ship from our US warehouse for fast delivery.

Please inspect the package upon delivery. If damaged, take photos immediately (including box images) and submit them in your first report. Issues found before assembly can be addressed by contacting us. For damage discovered after assembly, you may need to file a claim with the shipping carrier.

Each chair includes all components, assembly hardware, required tools, and detailed instruction manual. Everything you need to get started is in the box.