Shipping policy

Last updated: September 17, 2026

Where we ship

We ship from our US warehouse to the contiguous United States only. We are unable to ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses.

International shipping is available for qualified wholesale customers only. Please contact service@rackorapro.com for rates and terms.

Processing time

All orders are processed and prepared for shipment within 1-2 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Shipping methods and delivery estimates

Estimates below apply to the contiguous United States and are counted from dispatch, not from the time you place the order.

Standard Shipping - USPS, UPS, FedEx - 5-7 business days - free on orders of 50 USD or more; otherwise a flat rate of 5.99 USD.

Expedited Shipping - UPS, FedEx - 3-5 business days - Fee calculated at checkout.

Express Shipping - FedEx, DHL - 1-3 business days - Fee calculated at checkout.

Fees for faster methods are calculated in real time from your delivery address and order weight, so you can see the exact cost before completing your purchase.

Order tracking

As soon as your order ships, we email you a confirmation with a tracking number and a link to follow your package. You can also view shipment status from your account.

Delivery issues

Delivery times are estimates, not guarantees. Carriers may experience delays due to weather, peak seasons or other circumstances.

If your tracking has not updated for 10 days, contact service@rackorapro.com and we will submit a claim with the carrier.

If your order has not arrived within 15 days of your dispatch confirmation, contact us and we will make it right.

Lost, damaged or incorrect items

Please inspect your packaging when it arrives and keep photos of the box. If an item arrives damaged, defective or incorrect, contact us within 30 days of delivery with photos or video and we will arrange a replacement or refund.

Contact

Email: service@rackorapro.com Hours: Monday - Friday, 9:00 AM - 5:00 PM PST