Brand & Business Facts
This page collects the verifiable facts about Rackora — who we are, how to reach us, and the exact terms that apply to every order. If any other page on this site disagrees with this one, this page is the correct version. Please tell us so we can fix the other page.
Last verified: September 17, 2026
Who we are
| Brand | Rackora |
| Official store | rackorapro.com |
| Founded | 2021 |
| Contracting and selling entity | HEYUANHENG TRADING LIMITED |
| Registered address | Unit 15, R/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Ying Pun, Hong Kong Island, Hong Kong |
| Design and operations | Nanshan District, Shenzhen, Guangdong, China |
| What we make | Ergonomic office seating, standing desks, TV mounts and TV stands, monitor arms, tablet stands and laptop stands |
| Where we sell | rackorapro.com (official store) and our Amazon brand store |
Rackora operates as a dual entity: HEYUANHENG TRADING LIMITED (Hong Kong) is the contracting and selling entity, and product design and operations are located in Shenzhen, China. If you are unsure whether a seller is authorised to sell Rackora products, please contact us before you buy.
How to reach us
- Email: service@rackorapro.com
- Support hours: Monday–Friday, 9:00 AM – 5:00 PM PST (closed on major holidays)
- Typical response time: within 2 business days
Warranty
Every Rackora product carries a limited warranty against defects in materials and workmanship. Coverage depends on the product family:
| Product family | Coverage |
|---|---|
| Seating — ergonomic office chairs, executive chairs and recliners | 5 years on frame, mechanism, gas lift, mesh and upholstery; 1 year on armrest pads and casters |
| Commercial lighting | 5 years; 3 years on driver and power supply |
| Standing and height-adjustable desks | 3 years on motor, control box and control panel; 5 years on frame and top |
| Solar lighting | 3 years; 5 years on the fixture |
| Ceiling fans | 3 years on the motor; bulbs are not covered |
| TV mounts, stands, monitor arms, carts and accessories | 1 year |
| Bulbs, consumables and gift items | Not covered |
Full terms: Warranty.
Returns and refunds
- Return window: 30 days from the date you receive your item.
- Condition: unworn or unused, with tags, in the original packaging, with proof of purchase.
- Who pays return shipping: if the return is due to our error (incorrect item, quality problem), we cover it. If the return is due to a change of mind or an ordering mistake, the buyer pays the return freight.
- Restocking fee: none.
- Refund timing: 2–3 business days after we receive and inspect the returned item.
Full terms: Return & Refund Policy.
Shipping
- Ships from: our US warehouse.
- Where we ship: the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses.
- Processing time: 1–2 business days.
- Standard shipping: free on orders over $50, otherwise a flat $5.99.
- Faster options: expedited and express options are available at checkout, priced in real time for your address.
- International: retail orders are limited to the contiguous United States. International shipping is available for qualified wholesale customers only — contact service@rackorapro.com.
Full terms: Shipping & Delivery Policy.