Wholesale FAQ
Wholesale & Bulk Orders FAQ
General Information
Do you offer wholesale pricing?
Yes! We offer competitive wholesale pricing for qualified businesses, including retailers, interior designers, office furniture dealers, and commercial buyers. Our wholesale program is designed for businesses looking to purchase premium home office accessories, lighting, ceiling fans, and furniture in bulk.
Who qualifies for wholesale pricing?
Our wholesale program is available to registered businesses, including retail stores, e-commerce sellers, interior design firms, office supply companies, and commercial property managers. You'll need to provide business registration documentation and a valid tax ID or business license.
Pricing & Discounts
What discounts do you offer for wholesale orders?
Wholesale discounts are tiered based on order volume and product category. Typical discounts range from 20-40% off retail prices, with larger orders qualifying for higher discount tiers. Contact us for a detailed wholesale price list specific to your business needs.
Are wholesale prices fixed or negotiable?
Our standard wholesale pricing is competitive and based on order volume. For large recurring orders or exclusive partnerships, we're open to discussing custom pricing arrangements. Reach out to our wholesale team to explore options.
Do you offer additional discounts for large orders?
Yes! Volume-based discounts are available for orders exceeding our standard minimums. The more you order, the better your per-unit pricing. We also offer seasonal promotions and early-order discounts for our wholesale partners.
Order Minimums & Requirements
What is the minimum order quantity?
Our standard minimum order is $500 USD for your first wholesale purchase. Subsequent reorders have a $300 USD minimum. Some product categories may have specific minimum quantities—please inquire about individual items.
Can I mix products to meet the minimum?
Absolutely! You can mix and match products across our entire catalog to meet the minimum order value. This allows you to test different products and find what works best for your customers.
Do you require a long-term commitment?
No long-term contracts are required. You can place orders as needed based on your inventory requirements. However, establishing a regular ordering relationship may qualify you for preferred pricing and terms.
Shipping & Delivery
What are the shipping costs for wholesale orders?
Shipping costs vary based on order size, weight, and destination. We offer discounted freight rates for bulk orders. Orders over $1,000 may qualify for free or reduced shipping within the continental US. International shipping is available—contact us for rates.
How long does delivery take?
Standard wholesale orders ship within 3-5 business days. Delivery time depends on your location and shipping method selected. Expedited shipping is available for time-sensitive orders. Large furniture items may require additional handling time.
Do you ship internationally?
Yes, we ship to qualified wholesale customers worldwide. International orders may be subject to customs duties, taxes, and longer delivery times. We can provide documentation to facilitate customs clearance.
Payment Terms
What payment methods do you accept?
We accept major credit cards, wire transfers, and PayPal for wholesale orders.
Returns & Support
What is your return policy for wholesale orders?
We stand behind the quality of our products. Defective or damaged items can be returned within 30 days of delivery for replacement or credit. Custom orders and clearance items may have different return terms. Please inspect shipments upon arrival and report any issues immediately.
Do you provide product samples?
Yes! We offer sample programs for qualified wholesale buyers. Sample pricing is typically at a reduced rate, and sample costs may be credited toward your first full wholesale order. Contact us to request samples.
Can you provide product images and descriptions for my website?
Yes, we provide wholesale partners with high-quality product images, descriptions, and specifications for use in your marketing materials. We want to support your success in selling our products.
Getting Started
How do I apply for a wholesale account?
To get started, please contact our wholesale team at hejian@rackorapro.com with the following information:
- Business name and type
- Business registration or tax ID number
- Physical business address
- Website or online store (if applicable)
- Brief description of your business and target customers
- Estimated order volume
How long does wholesale account approval take?
Most wholesale applications are reviewed within 1-2 business days. Once approved, you'll receive access to our wholesale price list and ordering portal.
Who should I contact for wholesale inquiries?
For all wholesale questions, pricing requests, or to start your application, please email us at hejian@rackorapro.com or use the contact form on our website. Our wholesale team is here to help you succeed.
Ready to partner with us? Contact our wholesale team today to discuss how Rackora can supply your business with premium home office solutions.