Rackora Heavy Duty TV Wall Mount - Frequently Asked Questions
Welcome to our comprehensive FAQ page for the Rackora Heavy Duty Full Motion TV Wall Mount. Find answers to the most common questions about installation, compatibility, and usage.
šŗ Product Compatibility
Q1: What TV sizes are compatible with this mount?
A: The Rackora Heavy Duty Full Motion TV Wall Mount is designed for TVs ranging from 32 to 85 inches. It supports most flat-screen LED, LCD, OLED, and QLED TVs from major brands including Samsung, LG, Sony, TCL, Vizio, Hisense, and Panasonic.
Q2: How do I know if my TV is compatible?
A: Check the following:
- Your TV size is between 32-85 inches
- Your TV weighs less than 155 lbs (70 kg)
- Your TV has a VESA mounting pattern between 200x200mm and 600x400mm
- Check the back of your TV for four mounting holes arranged in a square or rectangular pattern
Q3: What is VESA and how do I measure it?
A: VESA (Video Electronics Standards Association) is the standard mounting hole pattern on the back of your TV. To measure:
- Measure the horizontal distance between the mounting holes (in mm)
- Measure the vertical distance between the mounting holes (in mm)
- Common VESA patterns: 200x200, 400x400, 600x400
š§ Installation Questions
Q4: Is installation difficult? Can I do it myself?
A: Installation is straightforward for those comfortable with basic tools. The mount includes:
- All necessary hardware and mounting screws
- Detailed instruction manual with step-by-step guide
- Built-in bubble level for perfect alignment
Most customers complete installation in 30-60 minutes. However, we recommend professional installation if you're not comfortable with wall mounting.
Q5: What tools do I need for installation?
A: You'll need:
- Power drill with appropriate drill bits
- Stud finder (highly recommended)
- Level (built-in level included with mount)
- Phillips head screwdriver
- Pencil for marking
- Tape measure
Q6: Can I mount this on drywall?
A: The mount MUST be attached to wall studs for safety and stability. Drywall alone cannot support the weight of a TV. Always use a stud finder to locate studs and mount the bracket securely into at least two studs.
Q7: What type of wall is suitable for this mount?
A: This mount is suitable for:
- ā Wood stud walls (most common in homes)
- ā Concrete walls (with appropriate concrete anchors)
- ā Brick walls (with appropriate masonry anchors)
- ā NOT suitable for drywall only without studs
š Specifications & Features
Q8: How far does the mount extend from the wall?
A: The articulating arm extends from 2.4 inches (when fully retracted) to 16 inches (when fully extended) from the wall. This allows you to pull the TV out for easy cable access or push it back for a sleek, low-profile look.
Q9: What is the tilt and swivel range?
A: The mount offers:
- Tilt: +5Ā° up to -15Ā° down
- Swivel: Ā±90Ā° (180Ā° total rotation)
- Extension: Up to 16 inches from wall
Q10: What is the maximum weight capacity?
A: The mount can safely support TVs up to 155 lbs (70 kg). The premium SPCC steel construction ensures stability even at maximum weight.
Q11: What is "no-sag technology"?
A: Our advanced no-sag design features reinforced steel frame and precision-engineered mounting system that prevents the TV from drooping or tilting over time, even with heavy displays. Your TV will remain perfectly level for years.
š Cable Management & Setup
Q12: How do I manage cables with this mount?
A: The articulating arm design allows you to:
- Pull the TV away from the wall for easy cable access
- Route cables through the arm channels (if available)
- Use cable ties or cable management sleeves to keep wires organized
- Access all ports without removing the TV from the mount
Q13: Can I still access the ports on my TV after mounting?
A: Yes! The full-motion design allows you to extend and swivel the TV away from the wall, providing complete access to all ports, connections, and the back panel of your TV.
š”ļø Safety & Warranty
Q14: Is this mount safe for my expensive TV?
A: Absolutely! The mount features:
- Premium SPCC steel construction rated for 155 lbs
- No-sag technology for long-term stability
- Safety lock mechanisms to prevent accidental movement
- All hardware tested to exceed industry safety standards
Important: Always ensure proper installation into wall studs and follow all installation instructions.
Q15: What warranty is included?
A: The Rackora Heavy Duty Full Motion TV Wall Mount comes with a 1-year manufacturer warranty covering defects in materials and workmanship.
šÆ Usage & Adjustment
Q16: How do I adjust the viewing angle?
A: The mount features smooth articulating joints that allow you to:
- Pull the TV away from the wall (extend)
- Swivel left or right up to 90Ā° in each direction
- Tilt up or down for optimal viewing angle
- Adjust tension if needed using the included tools
Q17: Will the mount work with a curved TV?
A: Yes, as long as your curved TV has a standard VESA mounting pattern and falls within the size (32-85") and weight (up to 155 lbs) specifications.
Q18: Can I use this mount for a monitor or commercial display?
A: Yes! The mount works with any display that meets the size, weight, and VESA compatibility requirements, including computer monitors, digital signage, and commercial displays.
š Ordering & Support
Q19: What's included in the package?
A: Your package includes:
- Wall mounting bracket
- TV mounting plate
- All necessary mounting hardware and screws
- Detailed installation manual
- Built-in bubble level
- Spacers and washers for various TV models
Q20: Do you offer installation services?
A: While we don't directly offer installation services, we recommend contacting a local professional TV mounting service. Many customers also successfully install the mount themselves using our detailed instructions.
š Still Have Questions?
If you couldn't find the answer to your question, please don't hesitate to contact our customer support team. We're here to help!
Contact Us:
- Email: service@rackorapro.com
- Response time: Within 24 hours
Last updated: December 2025